Compliance FAQs
How does Vigilfy prevent dispatchers from scheduling non-compliant guards?
Vigilfy connects credential records directly to the dispatch engine. If an officer's required state guard card, firearm permit, or site certification is expired or missing, the system hard-blocks them from receiving or accepting shifts until updated documents are verified.
Can Vigilfy handle both unarmed private security guards and off-duty police officers?
Yes. Vigilfy supports customizable credential profiles. You can configure basic guard card tracking for unarmed officers while applying POST certification, departmental secondary employment hour caps, and specialized firearm qualifications for off-duty police officers.
What happens during an unannounced state regulatory or insurance audit?
Instead of manually gathering paper files or spreadsheet entries, you can log into the Vigilfy compliance dashboard and generate a complete audit report. It details every officer deployed, their exact shift times, and verified proof that all credentials were active at the time of dispatch.
Can officers upload credential renewals from their phones?
Yes. Officers use the Vigilfy mobile app to photograph and upload renewed licenses, training cards, and range qualification forms. Submissions route directly to your compliance queue for administrative approval.
How long does system deployment take?
You can import your officer roster, client site rules, and current document expiration dates via bulk CSV import in under 15 minutes. Renewal alert chains and dispatch guardrails activate immediately upon import.